User Support Technicians
Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed.
Post-secondary degree or diploma in computer science or related field. Professional designations are an asset.
Minimum of one-to-two years of experience for junior roles.